Notice of Nondiscrimination

Discrimination is Against the Law
Banner Health complies with applicable federal and state civil rights laws and does not discriminate on the basis of national origin, sex, gender identity, sexual orientation, age or disability. Banner Health does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Banner Health:

Provides free aids and services to people with disabilities to communicate effectively with us. For example, to ensure effective communication with patients, their family members, and companions who are deaf or hard of hearing, Banner Health provides auxiliary aids and services free of charge. Such aids and services may include:
On-site language and oral interpreters
Video remote interpreting (VRI)
Amplified telephone receivers and assistive listening devices
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, contact Banner staff.

If you believe that Banner Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance alleging discrimination with the Banner Patient Relations Services Center Director, P.O. Box 16423, Mesa, AZ 85211-6423, or call (602) 747-6880, fax (480) 684-6325. You can file a grievance in person, or by mail, fax, or email. If you need help filing a grievance, the Banner Patient Relations Services Center Director is available to help you. To file complaints relating to clinical issues, contact Banner Health Patient Relations at (602) 839-2236.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201 1-800-868-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.